Terms & Conditions
- Home
- Terms & Conditions
Terms and Conditions
Products and / or services offered by ybonline.co.za may include, but are not limited to website design, website hosting, graphic design, google listings and social media setup and integration where applicable. ybonline.co.za reserves the right, in its sole and absolute discretion, to make changes from time to time, and without prior notice, regarding the products or services, that are offered on the website, and as to how they are offered.
Important Notice
By ordering, installing, connecting or making use of YBO goods or services from our website www.ybonline.co.za, or by indicating your acceptance of this Agreement in any other way, you agree to be bound by YBO’s Standard Terms as well as YBO’s Acceptable Use Policy and the specific Service Terms applicable to the good or service concerned.
Your attention is drawn in particular to clauses rendered in bold capitals in the YBO Standard Terms. What follows is a summary for your convenience and does not form part of the agreement between you and YBO. It is your responsibility to read the clauses referred to.
- You consent to a credit check and to credit record reporting (clause 7.1), if required.
- You are responsible for your own actions using the services provided by YBO (clause 9.1).
- You are responsible for all hardware and software required to make use of the services provided by YBO unless otherwise agreed (clause 9.2).
- You agree to comply with YBO’s Acceptable Use Policy (clause 9.4).
- You warrant that you have the right to use any material transmitted, accessed, stored, displayed or reproduced using the service provided by YBO (clause 10.7).
- You consent to YBO monitoring your traffic data for accounting purposes and to ensure that the YBO system is operating properly (clause 13.1).
- You consent to YBO using personal information that you provide to YBO only for the purpose of providing the service/s, and you warrant that if you provide a third party’s personal information to YBO you have the consent of that third party (clause 13.3).
- YBO will not be liable to you if you suffer loss as a result of your use of the services provided by YBO or which arises from the agreement between you and YBO (clause 19).
- You indemnify YBO against any claim made against YBO as a result of any unlawful act that you may commit, or your use of the goods or services provided by YBO other than as allowed in the agreement (clause 17)
Contents
- Parties
- Definitions
- How the Agreement Works
- Service Orders
- Term of Agreement and Renewal
- Amendment of Terms
- Initiation
- Fees and Payment
- Use of Services
- Intellectual Property
- Security
- Suspension of Service
- Data & Content
- Statutory Compliance
- Loss of License
- Limitation of Liability
- Indemnity
- Warranties
- Assignment, Subcontracting and Reselling
- Relationship between the Parties
- No Solicitation
- Application of the Consumer Protection Act
- Breach and Termination
- Notices
- Disputes
- Force Majeure
- Interpretation
- General
- Domain Registration, Renewal, Redemption, Deletion & Domain Parking
- Website Design and deployment
- Social Media Setup
- Google Listings
- Design
1 Parties
1.1 “YBO” also known as www.ybonline.co.za, a sole proprietor incorporated in terms of the company laws of the Republic of South Africa.
Physical Address: 97 OR Tambo Parade, Durban, KwaZulu Natal, South Africa, 4001.
(This is the address at which any legal papers should be served)
Telephone: 087 088 5986
Email: hello@ybonline.co.za
1.2 “The Customer” or “You” is the party described as such on any Service Order executed between you and YBO with contact details as entered on the Service Order.
2 Definitions
The terms listed below will have the following meanings in this Agreement:
2.1 “Acceptable Use Policy” or AUP means the document with that heading available on the YBO Website, as amended from time to time.
2.2 “Agreement” means these Standard Terms, as well as the relevant Service Order(s), Service Terms and any schedules or annexures relating to them or to this document, which all form part of the Agreement.
2.3 “Affiliate” means, in relation to a Party, the Party’s holding company, its subsidiaries, the subsidiaries of its holding company and any other companies which, directly or indirectly, is controlled by the Party, controls the Party or is under common control with the Party.
2.4 “Business Day” means any day other than a Saturday, a Sunday or a public holiday in the Republic of South Africa.
2.5 “Business Hour” means a period of 60 minutes between the hours of 09h00 and 16h00 South African Time, on a Business Day.
2.6 “Charges” means the rates to be paid by the Customer for the Services as set out in the Service Order, Product Page or Charges Schedule
2.7 “Customer” is defined in section 1.2.
2.8 “Customer Data” means information collected for the purpose of identifying customers as well as photographs, websites, videos, and data that are transmitted via the YBO System.
2.9 “Customer Equipment” means any equipment owned by the Customer, including without limitation servers, peripherals, routers, switches, Software, Databases, data cables, hard drives and uninterruptible power supplies.
2.10 “Customer System” means the Customer Equipment and Software operated together by the Customer as a system.
2.11 “CPA” means the Consumer Protection Act, 68 of 2008.
2.12 “Data” means electronic representations of information in any form.
2.13 “Database” means a collection of related data including, but not limited to, text, images sound and video, all of which have been created and integrated using a method of connecting and displaying the data into a collection of interrelated independent files or data which are stored together.
2.14 “YBO Premises” means any premises where equipment used by YBO to provide the Services is located, and which is not owned or occupied by the Customer, and includes reference to data centres both in South Africa and elsewhere.
2.15 “YBO System” means equipment operated together as a system by YBO to provide any Service, including without limitation servers, peripherals, routers, switches, Software, Databases, cables, generators, and uninterruptible power supplies.
2.16 “YBO Website” means the Internet website published at the URL www.ybonline.co.za or another URL that YBO notifies the Customer of from time to time.
2.17 “Domain” means an Internet subdomain registered with an authorised registrar appropriate to its top-level domain (“TLD”) and comprising its constituent domain name server records including, but not limited to, host names, aliases and mail exchange (“MX”) records.
2.18 “Emergency Maintenance” means maintenance to the YBO System intended to remedy existing circumstances or prevent imminent circumstances that are likely to cause danger to persons or property, an interruption to the Services, or substantial loss to YBO, the Customer or any third party.
2.19 “Fees” means the fees and / or charges due to YBO by the Customer in respect of Goods or Services provided by YBO to the Customer in terms of this Agreement.
2.20 “Goods” means any and all goods to be provided by YBO to the Customer in terms of this Agreement, including without limitation equipment, hardware and third party software.
2.21 “Good Industry Practice” means the exercise of that degree of skill, diligence, prudence and foresight which would reasonably be expected from a skilled and experienced service provider providing similar services to those provided under this Agreement. Such a service provider would seek in good faith to comply with its contractual obligations, and with all applicable laws, codes of professional conduct, relevant codes of practice, relevant standards, and all conditions of planning and other consents.
2.22 “Hosting Service” means the type of Website hosting service selected by the Customer, as described in the Schedule and the Service Order.
2.23 “Intellectual Property Rights” means patents, registered designs, trade marks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks and other intellectual property rights and rights to claim something as confidential information, including in other jurisdictions, that grant similar rights.
2.24 “Malicious Code” means anything that contains any computer software routine or code intended to:
2.24.1 allow unauthorised access or use of a computer system by any party, or
2.24.2 disable, damage, erase, disrupt or impair the normal operation of a computer system, and includes any back door, time bomb, Trojan horse, worm, drop dead device or computer virus.
2.25 “Party” means either of YBO or the Customer and “Parties” means both of them collectively. The term also includes their successors and anyone to whom their rights have been assigned (if this is permitted).
2.26 “Personnel” means any director, employee, agent, consultant, contractor or other representative of a Party.
2.27 “Personal Information” has the meaning set out in POPI.
2.28 “POPI” means the Protection of Personal Information Act, 4 of 2013.
2.29 “Privacy Policy” means the document with that heading available on the YBO Website, as amended from time to time.
2.30 “Provider” means YBO or ybonline.co.za.
2.31 “RICA” means the Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2003.
2.32 “Service” means a service provided by YBO to the Customer in terms of this Agreement.
2.33 “Service Level Availability” means a Service Schedule with that heading defining levels of service to be met by YBO under the Agreement.
2.34 “SLA Ticket” means the reporting of a service outage or complaint regarding a Service or the Service Level Availability to the service provider.
2.35 “Service Order / Order” means a goods, license, services and / or work order agreed to in writing or by subscription on website (which includes reference to email or via the YBO Website) by both the Parties in terms of this Agreement and relevant Service Terms listing the specific Goods or Services to be provided by YBO to the particular Customer.
2.36 “Service Terms” means a schedule describing the terms on which YBO will provide a particular Good or Service, as amended from time to time, read with the General terms, such as the Hosting terms , Domains, AUP.
2.37 “Standard Terms” or “YBO Standard Terms” means this document.
2.38 “Software” means any computer programme (whether source- or object code), as well as any database structure or content, artistic work, screen layout, cinematograph film, sound recording, preparatory material, user or technical documentation or any other work created in connection therewith and any modifications, enhancements or upgrades thereto.
2.39 “Supplier” means a supplier of goods and / or services to YBO.
2.40 “Time and Materials Rate” means YBO’s standard time and materials fees and charges applicable from time to time, including all expenses reasonably and actually incurred by YBO, including for travel, accommodation and subsistence.
3 How the Agreement Works
3.1 The Goods and Services that YBO will provide to the Customer will be described in Service Orders and specific Service Term(s) schedules.
3.2 These Standard Terms apply to all Service Orders.
3.3 More details of particular Goods or Services may be contained in Service Term(s) Schedules.
3.4 The Service Order(s), Service Terms, and this document together form the Agreement between YBO and the Customer. If the Parties enter into a Service Level Availability or agree to an annexure to any of these documents, these will also form part of the Agreement.
3.5 If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: Standard Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Availability, unless otherwise expressly stated in writing.
3.6 The meanings of any capitalised words in this document are found under the Glossary at the end of this document.
4 Service Orders / Orders
4.1 YBO will provide the Services to the Customer as described in Service Orders in terms of the Agreement.
4.2 A Service Order may be signed in hard copy (in counterparts or not), entered into via the YBO Website, per email or by another method if confirmed by YBO.
4.3 Each Service Order (read with the other documents mentioned above) will be a separate contract between the Customer and YBO (unless the Service Order is amended or renewed by another Service Order).
4.4 The terms of one Service Order will not apply to another, unless a Service Order amends or renews an existing Service Order or adds Goods or Services to an existing Service Order.
5 Term of Agreement and Renewal
5.1 The Agreement will be in force from the date on which the Customer signs or indicates acceptance of a Service Order in some other way, and will continue in force for the period stated on the Service Order, where after it will automatically renew for further periods equal to the initial period until terminated as described in clause 5.3. If the Service Order does not specify a time period, the Agreement will operate on a month-to-month basis.
5.2 Where the commencement of a Service is delayed, the termination date of the Agreement will be calculated from the date that the Service commenced.
5.3. Unless otherwise stated in the Service Order, the Customer may terminate the Agreement on 1 (one) calendar months’ notice in writing to the other. Cancellations by the Customer must be confirmed by YBO to have effect.
6 Amendment of Terms
6.1 YBO may amend the Standard Terms and Service Terms at any time. The amended versions will be posted on the YBO Website, and YBO will as soon as possible after posting the amendments make reasonable efforts to advise the Customer of them by email or via this Website.
6.2 YBO must give at least 14 days or immediate notice under extreme conditions written notice of the amendments.
6.2.1 In the case of a fixed-term Agreement (which includes services renewed monthly), the amendments will become effective at the end of the then current contractual period.
6.2.2 In the case of an indefinite period, the amendments will become effective at the beginning of the first calendar month after the notice period has expired, and the Customer may terminate the Agreement before the end of the notice period if it objects to the amendments. The termination will take effect at the end of the notice period.
6.2.3 If YBO increases its Fees, notice of the change must take place as described in clause 6.2
7 Initiation
7.1 If the Customer is a juristic person, YBO may require one or more of its officers to stand surety for the Customer’s obligations under this Agreement. Even if the Agreement has commenced, YBO may withhold providing the Services until the surety has been signed.
7.2 Depending upon the Service provided to the Customer, YBO may be obliged under RICA to obtain certain information from the Customer, and YBO may withhold or suspend provision of Services until the Customer has provided the necessary information to YBO.
7.3 If the Customer has not complied with a requirement of this clause 7, YBO may delay providing the Services until the Customer has complied. If the Customer does not comply within a reasonable period, YBO may terminate this Agreement and will not be liable for any damage that the Customer may suffer as a result.
8 Fees and Payment
8.1 The Customer will be liable for and will pay the Fees in respect of Services supplied in terms of this Agreement on the basis set out in the Service Orders, without deduction or set-off.
8.2 YBO may at its sole instance require the Customer to make payment by way of debit order or by card.
8.3 Payment may be made via Visa, MasterCard, Diners or American Express Cards.
8.4 Based on our terms of sale, YBO does not accept cash, eft or cheque payments.
8.5 Card acquiring and security
Card transactions will be acquired for YBO via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://payfast.io/ to view their terms, security certificate and security policy.
8.6 Customer details separate from card details
Customer details will be stored by YBO separately from card details which are entered by the Customer on PayFast’s secure site. For more detail on PayFast refer to https://payfast.io/.
8.7 YBO Outlet country and transaction currency
YBO outlet country at the time of presenting payment options to the cardholder is South Africa.
8.8 Termination of Suspected Fraudulent Orders
8.8.1 YBO reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards.
8.8.2 On occasion, YBO may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. YBO may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
8.8.3 In the event of a fraudulent purchase being placed on YBO, cardholders will be advised to initiate a charge-back via their bank in order to be refunded. YBO does not process refunds for orders suspected of fraud.
8.9 Unless otherwise agreed:
8.9.1 Billing will commence on the date that Service provision commences.
8.9.2 Partial months (if applicable) will be charged pro rata, and this Fee may be included in the following month’s charge for convenience’ sake.
8.9.3 All other invoices must be paid by the Customer within ten (10) calendar days of the date of YBO’s invoice.
8.9.4 Pre-paid Fees must be paid by the 7th day of the relevant month.
8.9.5 All Fees and other amounts payable are quoted exclusive of VAT.
8.9.6 All transactions are processed in South African Rands (ZAR) unless otherwise agreed upon in writing by YBO.
8.10 Interest will be charged on any amount that remains unpaid by the Customer beyond the due date of payment:
8.10.1 The interest rate will be 2% (two percent) above the prime overdraft rate (percent, per annum), up to a maximum of 2% per month.
8.10.2 The prime overdraft rate will be as charged by YBO’s bankers at the time, which will be evidenced by a certificate issued by any manager of that bank, whose authority it shall not be necessary to prove.
8.10.3 The interest will be calculated from the due date of payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Customer agrees and undertakes to pay the interest.
8.11 YBO may at its sole discretion suspend the provision of Services in respect of which any amount is outstanding:
8.11.1 immediately where a debit order or card payment fails due to incorrect information or insufficient funds (with a delay in reconnection of up to 72 hours in the case of multiple bounces), or
8.11.2 on 5 (five) Business Days written notice to the Customer in any other case,
8.11.3 unless the amount is the subject of a legitimate billing complaint by the Customer. Such suspension will not relieve the duty upon the Customer to make payment of subsequent Fees for that service or any other amounts due to YBO.
8.12 Reconnection of any Service suspended in terms of clause 8.10 will be subject to a reasonable reconnection fee which will be published on the YBO Website from time to time.
8.13 Termination of any annual or bi-annual account before its pre-paid term ends will be subject to a reasonable administration fee which will be published on the YBO Website from time to time.
8.14 Should any amount be outstanding by more than 60 Business Days, YBO may refer the matter to a debt collection agency or attorney for collection. Should it do so, the Customer will be liable for a reasonable administration fee which will be published on the YBO Website from time to time, as well as any legal costs arising from collection of the debt.
8.15 If a particular Service is provided by calendar month, and the commencement date for that Service is not the beginning of a calendar month, the Fee for that first month will be reduced proportionately.
8.16 YBO may increase or decrease the Fee for any Service from time to time, and this will be done in the same way as an amendment of this Agreement (see clause 6).
8.17 The Customer will reimburse all reasonable expenses that are necessarily and actually incurred by YBO and YBO’s Personnel in fulfilling YBO’s obligations in terms of this Agreement. Such expenses include, but are not limited to, travelling, subsistence, goods and services purchased on the Customer’s behalf, communications, stationery, reports and presentation material. Travelling and subsistence expenses will be agreed between the parties from time to time.
8.18 If a Customer has been given a discount as a result of referring a third party to YBO, the discount will be forfeited if the referee terminates its agreement with YBO within three (3) months of commencement.
9 Use of Services
9.1 THE CUSTOMER ACCEPTS THAT IT IS RESPONSIBLE FOR ALL OF THE CONSEQUENCES OF ITS OWN ACTIVITIES AND THOSE OF ITS EMPLOYEES, OFFICERS, AGENTS, INDEPENDENT CONTRACTORS AND ALL OTHERS UNDER ITS CONTROL WHEN USING THE SERVICES.
9.2 THE CUSTOMER IS RESPONSIBLE FOR OBTAINING, INSTALLING AND MAINTAINING ALL HARDWARE AND SOFTWARE REQUIRED TO ACCESS THE YBO SYSTEM AND MAKE USE OF THE SERVICES, UNLESS OTHERWISE AGREED IN WRITING.
9.3 The Customer must make use of the Services in a considerate and lawful way, and YBO has developed an Acceptable Use Policy that contains reasonable rules of conduct for the use of the Service. The Acceptable Use Policy, as amended, is available for viewing on the YBO Website.
9.4 THE CUSTOMER MUST COMPLY WITH THE ACCEPTABLE USE POLICY AND ENSURE THAT ANYONE UNDER ITS CONTROL THAT USES THE SERVICES ALSO DOES SO. A BREACH OF THE ACCEPTABLE USE POLICY IS A BREACH OF THE CUSTOMER’S DUTY TO ACT IN A CONSIDERATE AND LAWFUL WAY.
9.5 Network security threats evolve quickly and behaviours change as technology changes. As a result, YBO must be able to amend the Acceptable Use Policy at any time, and reserves the right to do so. The Customer has a general duty to act in a considerate and lawful way; an amendment to the Acceptable Use Policy does not constitute an amendment of this Agreement.
9.6 YBO may use upstream Suppliers in providing certain Services, which may maintain their own acceptable use policies. YBO will inform the Customer if this is the case. The Customer agrees to abide by these policies in using the relevant Services. YBO may treat a breach of a Supplier’s acceptable use policy as if it were a breach of YBO’s Acceptable Use Policy.
10 Intellectual Property
10.1 Nothing in this Agreement will be interpreted as granting either YBO or the Customer a license to deal in any way with any Intellectual Property owned by the other, nor will anything be construed as an assignment of Intellectual Property to the other, unless otherwise agreed in writing.
10.2 If YBO provides the Customer with Software as part of providing a Service, and it holds Intellectual Property rights to the Software, it grants the Customer a non-exclusive, non-transferable licence to use that Software:
10.2.1 only for the Customer’s own purposes;
10.2.2 for making use of the Services; and
10.2.3 for the duration of this Agreement and subject to its terms.
10.3 If YBO provides the Customer with Software owned by a third party, the Customer must comply with all license terms imposed by the third party when it uses the Software. These terms include any terms appended to a Service Order.
10.4 Copyright in any Software or other works created by YBO in terms of this Agreement will vest in YBO.
10.5 The Customer is specifically prohibited from reverse engineering, disassembling, decompiling or using any method to discover the source code of any Software provided in terms of this Agreement (or attempting to do so), where the Intellectual Property is not owned by the Customer.
10.6 The Customer undertakes to comply with all intellectual property laws, and to do nothing related to or connected with this Agreement or its use of the YBO System which may infringe the Intellectual Property rights of YBO or any third party.
10.7 THE CUSTOMER WARRANTS THAT IT EITHER OWNS THE INTELLECTUAL PROPERTY RIGHTS TO ALL MATERIAL TRANSMITTED, ACCESSED, STORED, DISPLAYED OR REPRODUCED USING THE YBO SYSTEM, OR THAT IT HAS THE PERMISSION OF THE OWNER OF THE MATERIAL TO MAKE USE OF THAT MATERIAL IN THAT WAY.
10.8 YBO will have the right to make copies of the Customer Data if this is necessary to provide a Service.
10.9 While providing the Services, YBO may have one or more Internet Protocol (“IP”) addresses allocated to the Customer.
10.9.1 The Customer must put the assigned IPs to the use specified or implied in the Service Order, and will not put them to another use without the express written consent of YBO.
10.9.2 The Customer acknowledges that IP addresses are not property and cannot be owned. As a result the Customer has no right or expectation of a right to ownership of any IP address assigned to it.
10.9.3 On termination of this Agreement or the relevant Service Order, any IP Addresses assigned to the Customer may be removed from the Customer, and the Customer will have no recourse against YBO or any third party as a result of any loss sustained as a result.
11 Security
11.1 YBO will implement measures in line with Good Industry Practice and its Acceptable Use Policy to ensure the security of the YBO System and the physical security of the YBO Premises and or Data Centres, but gives no warranty that breaches of security will not take place.
11.2 If the Customer discovers a security violation, or thinks that a security violation is imminent, it must immediately notify YBO.
11.3 If the Customer suffers damage as a result of loss or corruption of Customer Data through a security violation or breach of the Acceptable Use Policy, the Customer will be liable for the damage if the violation was the Customer’s fault.
11.4 The Customer must not do anything that may prejudice the security of the YBO System, and must take all reasonable measures necessary to ensure that:
11.4.1 no unlawful access is gained to the YBO Premises, the YBO System, or the Customer System;
11.4.2 no Malicious Code is introduced into the YBO System;
11.4.3 the Customer Data is safeguarded; and
11.4.4 any Internet Protocol (“IP”) address range assigned to the Customer cannot be attacked by third parties;
11.4.5 all use of the Services occurs in compliance with the Acceptable Use Policy.
11.5 If a security violation occurs, or YBO is of the view that a security violation is imminent, YBO may take whatever steps it considers necessary to maintain the proper functioning of the YBO System including without limitation:
11.5.1 changing the Customer’s access codes and passwords (or those of any user of the YBO System),
11.5.2 preventing access to the Customer System, and
11.5.3 preventing access to the YBO System.
11.6 YBO takes reasonable measures to provide disaster recovery but does not warrant that recovery will be successful or that it will be completed within any time limit.
11.7 The Customer must give its full cooperation to YBO in any investigation that may be carried out by YBO regarding a security violation. If it is found that the Customer has violated the Acceptable Use Policy, the Customer shall pay Investigation fees to recover the costs per hour that the Provider’s personnel must spend to investigate any violations as set out in the Fee Schedule.
11.8 If the Customer is providing any service to third parties that makes use of the YBO System, the Customer must contractually bind those third parties to equivalent terms regarding security as are set out in this clause 11.
12 Suspension of Service
12.1 YBO is entitled to suspend provision of the Service(s) to the Customer where:
12.1.1 the Customer is found to be in breach of the Acceptable Use Policy,
12.1.2 the Customer has not made payment of monies owing to Service Provider by due date, subject to clause 8.10,
12.1.3 such suspension is necessary to maintain security as set out in clause 11,
12.1.4 YBO or its contractors need to carry out Emergency Maintenance,
12.1.5 the Customer has failed to co-operate in an investigation as set out in clause 11.7 or otherwise has breached its duties set out in clause 11 such that its continued access to the Service Provider System constitutes a threat to security, and / or
12.1.6 where so ordered by a court having jurisdiction over Service Provider.
12.2 YBO is entitled to suspend Service as set out in clause 12.1 immediately and without notice. In the case of grounds set out in clauses 12.1.1 to 12.1.3. YBO must provide the Customer with at least seven (7) days’ notice of such suspension, unless the circumstances are such that immediate suspension is necessary to avoid loss to YBO, the Customer or any third party.
12.3 Should the Customer’s account be suspended for non-payment, the Provider reserves the right to place a non-payment page on the Customer’s domain.
12.4 The period of suspension will be that which is reasonable under the particular circumstances that gave rise to the suspension.
12.5 Reconnection of any Service suspended in terms of clauses 12.1.1 to 12.1.6 will be subject to a reasonable reconnection Fee.
13 Data & Content
13.1 WHILE YBO RECOGNISES THE CUSTOMER’S RIGHT TO PRIVACY OF ITS DATA, THE CUSTOMER CONSENTS TO YBO MONITORING THE CUSTOMER’S TRAFFIC DATA USING THE YBO SYSTEM FOR ACCOUNTING PURPOSES AND TO ENSURE THAT THE YBO SYSTEM IS OPERATING PROPERLY.
13.2 The Customer must not upload to, store on or transmit any data or content via the YBO System that is unlawful, harmful, or in breach of the Acceptable Use Policy.
13.3 THE CUSTOMER CONSENTS TO YBO PROCESSING PERSONAL INFORMATION TRANSMITTED TO THE YBO SYSTEM IN A WAY WHICH IS CONSISTENT WITH THE SERVICE BEING PROVIDED. WHERE THE CUSTOMER’S USE OF A SERVICE LEADS TO THE TRANSMISSION OF PERSONAL INFORMATION TO OR FROM THE REPUBLIC OF SOUTH AFRICA, THE CUSTOMER ACKNOWLEDGES THAT IT HAS A DUTY TO COMPLY WITH ANY RELEVANT STATUTORY PROVISIONS DEALING WITH DATA PRIVACY EITHER IN THE REPUBLIC OF SOUTH AFRICA OR IN ANY FOREIGN COUNTRY TO WHICH THE PERSONAL INFORMATION IS TRANSMITTED. THE CUSTOMER WARRANTS THAT IT HAS OBTAINED THE CONSENT OF ANY THIRD PARTY FOR THE USE OF THAT PARTY’S PERSONAL INFORMATION IN THIS WAY.
13.4 YBO has no knowledge of or interest in data that the Customer may transmit via, store on or access from the YBO System. YBO also has no duty to monitor any content made available or published through the YBO System, unless required under clause 14 (Statutory Compliance).
14 Statutory Compliance
14.1 YBO is obliged to comply with certain statutory provisions including, but not limited to, those set out in the following Acts (and their associated regulations):
14.1.1 the Films and Publications Act 65 of 1996;
14.1.2 the Electronic Communications and Transactions Act 25 of 2002;
14.1.3 the Regulation of Interception of Communications and Provision of Communication-related Information Act (Act 70 of 2002), and
14.1.4 the Electronic Communications Act 36 of 2005 and
14.1.5 the Protection of Personal Information Act 4 of 2013.
14.2 YBO’s compliance with these statutory provisions may require measures that would otherwise be infringements of the Customer’s privacy, such as interception of the Customer’s communications or the examination of Customer Data. No action will lie against YBO for any damages that it may suffer as a result of these measures.
15 Loss of License
15.1 If YBO cannot continue with provision of any Service because any license, permit, certificate consent, exemption or other necessary legal requirement is withdrawn, YBO must make best endeavours to provide an alternative service to the Customer within 10 (ten) Business Days. It may do this either by utilising another of its own services, or by having a Supplier or third party provide the Service in its place.
15.2 If the Customer is not satisfied with the steps taken by YBO in clause 15.1, YBO must cease provision of the Service in question and reduce the Fee accordingly.
15.3 If YBO cannot provide the other Services provided under this Agreement because they depend upon a Service that has been terminated in terms of clause 2, the Customer may terminate this Agreement.
15.4 YBO must provide the Customer with timely notice of the circumstances described in clause 15, if reasonably possible.
16 LIMITATION OF LIABILITY
16.1 YBO WILL NOT BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS THAT RELATES TO OR ARISES FROM THE SERVICES OR THIS AGREEMENT, WHETHER EITHER PARTY SHOULD HAVE FORESEEN IT OR NOT. LOSS INCLUDES DAMAGES AND LEGAL OR OTHER COSTS. DIRECT DAMAGES ARE EXCLUDED, AS ARE INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, AND YBO WILL NOT BE LIABLE WHETHER THE LOSS WAS THE RESULT OF THE ACT OR OMISSION OF AN YBO EMPLOYEE, BREACH OF CONTRACT, VICARIOUS OR STRICT LIABILITY.
16.2 IN PARTICULAR, YBO WILL NOT BE LIABLE FOR LOSS ARISING FROM ANY OF THE FOLLOWING:
16.2.1 TERMINATION OF THE AGREEMENT BEFORE COMMENCEMENT OF A SERVICE, DUE TO TECHNICAL INFEASIBILITY;
16.2.2 THE CUSTOMER’S FAILURE TO TAKE ADEQUATE SECURITY MEASURES;
16.2.3 ANY ACT OR OMISSION RELATING TO THE TRANSMISSION OF DATA TO AND FROM THE YBO SYSTEM, ITS STORAGE ON THE YBO SYSTEM OR ITS PUBLICATION USING THE YBO SYSTEM TO THIRD PARTIES, INCLUDING FALSE POSITIVES IN SPAM FILTERING;
16.2.4 ANY ACTION TAKEN BY YBO IN TERMS OF CLAUSE 11 (SECURITY) OR CLAUSE 12.1 (SUSPENSION OF SERVICE);
16.2.5 COMPLIANCE WITH ANY STATUTE DESCRIBED IN CLAUSE 14 (STATUTORY COMPLIANCE);
16.2.6 THE INTERRUPTION, SUSPENSION OR TERMINATION OF THE SERVICES THROUGH NO FAULT OF THE YBO;
16.2.7 LOSS OF DATA (INCLUDING FAILURE IN BACKUP OR DISASTER RECOVERY), DAMAGED OR CORRUPTED DATA OR A DELAY OR FAILURE IN TRANSMISSIONS; AND/OR
16.2.8 CUSTOMER’S BREACH OF THIS AGREEMENT OR OTHER UNLAWFUL ACT OR OMISSION.
16.3 IF YBO IS NONETHELESS FOUND TO BE LIABLE FOR LOSS SUFFERED BY THE CUSTOMER, THE TOTAL AMOUNT OF YBO’S LIABILITY RELATING TO OR ARISING FROM THE SERVICES OR THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT OF THE FEES PAID BY THE CUSTOMER FOR THE SERVICE FROM WHICH THE DAMAGE AROSE IN THE 3 (THREE) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT THAT CAUSED THE DAMAGE.
16.4 NOTHING CONTAINED IN THIS CLAUSE 16 WILL LIMIT THE CUSTOMER’S LIABILITY IN RESPECT OF CHARGES INCURRED FOR ONGOING SERVICES.
16.5 If the CPA is applicable to this Agreement, and any provision of this clause 16 is found by a court or tribunal with jurisdiction over YBO to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause 16 will have full force and effect.
16.6 In the case of ambiguity, this clause 16 will take precedence over any expression of the Parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement.
17 INDEMNITY
17.1 THE CUSTOMER WILL INDEMNIFY, DEFEND, AND HOLD YBO HARMLESS FROM ALL CLAIMS BROUGHT AGAINST YBO BY THIRD PARTIES AS A RESULT OF:
17.1.1 THE CUSTOMER’S USE OF THE GOODS OR SERVICES OTHER THAN AS ALLOWED IN THIS AGREEMENT OR ACCEPTABLE USE POLICY;
17.1.2 BREACH OF PRIVACY RIGHTS, OR INFRINGEMENT OF ANY LAW (WHETHER SOUTH AFRICAN OR FOREIGN) GOVERNING DATA PROTECTION OR THE CROSS-BORDER DATA FLOWS BY THE CUSTOMER;
17.1.3. THE INFRINGEMENT OF ANY RIGHT IN INTELLECTUAL PROPERTY BY THE CUSTOMER, INCLUDING WITHOUT LIMITATION THOSE SET OUT IN CLAUSE 10; OR
17.1.4 ANY OTHER WRONGFUL ACT OR OMISSION BY THE CUSTOMER.
17.2 THE INDEMNIFIED CLAIMS WILL INCLUDE LEGAL COSTS ON THE SCALE AS BETWEEN ATTORNEY AND OWN CUSTOMER AND ANY ADDITIONAL LEGAL COSTS.
17.3 If the CPA is applicable to this Agreement, and any provision of this clause 17 is found by a court or tribunal with jurisdiction over YBO to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause 17 will have full force and effect.
18 Warranties
18.1 Unless expressly set out in this clause and elsewhere in this Agreement or in any Service Level Availability and to the maximum extent permitted by law, YBO does not make any representations nor does it give any warranties or guarantees of any nature whatsoever in respect of the YBO Equipment or Services, which are provided on a “reasonable effort” basis, and all warranties which are implied or residual at common law are hereby expressly excluded.
18.2 For the avoidance of doubt, YBO does not warrant any of the following:
18.2.1 connection quality (including throughput, availability, jitter, latency and packet loss);
18.2.2 the confidentiality, integrity and / or availability of any Customer Data;
18.2.3 the correctness of the identification of any email as spam; or
18.2.4 the success of any backup or disaster recovery service offered.
18.2.5 If the CPA applies to this Agreement, the provisions of this Agreement or of this clause 18 will not be interpreted in such a way as to exclude the Customer’s rights under sections 54 (Right to quality service), 55 (Right to safe, good quality goods), or 56 (Implied warranty of quality) of the CPA. These sections however apply only to the minimum possible extent. Unless the contrary is stated elsewhere in this Agreement, the Customer will have no rights in respect of quality of service, safe & good quality goods or implied warranty of quality beyond those explicitly stated in the those sections.
19 Assignment, Subcontracting and Reselling
19.1 Neither Party will be entitled to cede, assign, delegate or otherwise transfer the benefit or burden of all or any part of this Agreement without the prior written consent of the other Party, which consent will not be unreasonably withheld or delayed.
19.2 YBO may sub-contract its obligations in terms of this Agreement to a third party, provided that:
19.2.1 such sub-contracting will not absolve YBO from responsibility for the provision of the Service or complying with its obligations in terms of this Agreement; and
19.2.2 YBO will at all times remain the sole point of contact for the Customer.
19.2.3 The Customer may not resell any Service, or otherwise provide any Service to a third party for consideration, unless otherwise specified in a Service Order.
20 Relationship between the Parties
20.1 The Parties agree that the relationship between them is one of commissioner and independent contractor, and nothing in this Agreement will be construed as giving rise to a relationship of employer and employee, whether between Customer and YBO or between Customer and any officer, employee or agent of YBO.
20.2 This Agreement does not give rise to a relationship of principal and agent. Neither Party will not be entitled to conclude any agreement on behalf of the other, nor to sign any document on behalf of the other, unless this is specifically authorised in writing by the other.
20.3 YBO’s right to terminate this Agreement will be regulated by the law of contract alone and neither YBO or its employees, officers or agents is “an employee” of the Customer as defined in the Labour Relations Act 66 of 1995, s1 of the Basic Conditions of Employment Act 75 of 1997 or any similar statute.
20.4 The relationship between the Parties will not be an exclusive one and both Parties will be free to enter into agreements similar to this one with third parties.
20.5 Both Parties to this Agreement (including the employees, officers and agents of the Parties) undertake to use their best endeavours and exercise good faith in implementing the provisions of this Agreement according to its intent and purpose and they further undertake to pass such resolutions and do all such acts and deeds as may be necessary, to this end.
20.6 In order to facilitate the effective provision of the Services, the Customer will:
20.6.1 comply with any reasonable instructions given by YBO relating to the provision of the Services, as well as YBO’s relevant policies and procedures, which will be made available to the Customer on request;
20.6.2 enter into any agreement with a supplier necessary to allow YBO to provide the Services; and
20.6.3 respond to any request for information, access or authorisation as soon as reasonably possible, having regard to the circumstances of the request, and YBO may suspend or withhold provision of the Services should the Customer fail to comply with the above.
21 No Solicitation
21.1 Both Parties undertake that they will not employ any employee of the other, or any person who was an employee of the other during the previous 12 (twelve) months. This restriction applies during the term of this Agreement and for a period of 6 (six) months after its termination for any reason. “Employ” includes persuading, encouraging or procuring the employee to be employed by or through the guilty Party or any of its subsidiaries, and by doing so directly or indirectly. The restriction also applies to inducing an employee to terminate his or her employment.
21.2 The provisions of clause 21 do not prohibit either of the Parties from considering any application for employment submitted on an unsolicited basis or in response to a general advertisement of employment opportunities.
22 Application of the Consumer Protection Act
22.1 If the Customer is a juristic person then the CPA applies to this Agreement only if both the Customer’s asset value and annual turnover (the “Business Values”) are less than R 2 000 000 (two million Rand) (the “Threshold Value”) on the date the applicable Service Order is executed. Both the Business Values and the Threshold Value may be amended in terms of the CPA.
22.2. YBO’s duties under this Agreement may vary depending upon whether the CPA applies to this Agreement, and YBO will act upon the information given by the Customer in this regard. Consequently:
22.2.1 the Customer warrants that any statement made to YBO in respect of its Business Values is accurate.
22.2.2 If the Customer claims that all the Business Values are below the Threshold Value, or otherwise that the CPA applies to this Agreement, YBO may at its instance require the Customer to provide it with financial statements as proof thereof.
22.1.3 If the Customer misstates the Business Values (whether negligently or otherwise) in such a way that YBO believes that this Agreement is subject to the CPA when it is not, then YBO may retroactively apply any provisions of this Agreement that were not applied as a result of this belief.
22.2.4 The Customer will be liable for any costs or damage sustained by YBO resulting from such misstatement.s
22.3 If the CPA is applicable to this Agreement, the provisions of the CPA will be applied and take precedence where they contradict any provision of this Agreement.
23 Breach and Termination
23.1 If either Party:
23.1.1 fails to comply with any of its obligations or commits a breach of this Agreement and fails to remedy the default or breach within 5 (five) Business Days after having received a written notice to do so,
23.1.2 resolves to begin business rescue proceedings as contemplated in chapter 6 of the Companies’ Act 71 of 2008,
23.1.3 is placed in provisional or final liquidation or sequestration, or judicial management,
23.1.4 enters into any compromise arrangements with its creditors,
23.1.5 fails to satisfy a judgment taken against it within ten (10) Business Days, or
23.1.6 falls under the controlling interest or ownership of a competitor of the other Party (for the purpose of this clause, the Party which makes this allegation will carry the burden to prove it),
the other Party will be entitled either:
23.1.7 to hold the Party in breach to the Agreement; or
23.1.8 to cancel the Agreement.
23.1.9 The provisions of this clause will not affect the rights of either Party to claim damages in respect of a breach of any of the provisions of this Agreement.
24 Notices
24.1 The Parties choose their addresses where they will accept service of any notices/documents for all purposes arising from this Agreement (domicilium citandi et executandi):
24.1.1 in the case of YBO, as set out in clause 1 of this document, and
24.1.2 in the case of the Customer the addresses set out in the most recent Service Order agreed between the Parties.
24.2 Either Party may vary its given postal address or other contact details by notifying the other Party in writing. Postal addresses must be located within the Republic of South Africa.
24.3 Any notice given in terms of this Agreement must be in writing and any notice given by any Party to another (“the addressee”) which:
24.3.1 is delivered by hand will be deemed to have been received by the addressee on the date of delivery; or
24.3.2 is transmitted by email will be deemed to have been received upon confirmation of receipt (not automated receipt) thereof by the addressee; or
24.3.3 is posted by pre-paid registered post from an address within the Republic of South Africa to the addressee at its chosen postal will be deemed to have been received by the addressee on the 7th (seventh) day after the date of posting.
24.4 Despite the above if a written notice or communication is actually received by one of the Parties from the other, this will be adequate written notice or communication to that Party.
25 Disputes
25.1 In the event of any dispute arising between the Parties regarding this Agreement or any Service, the Parties will act in good faith to attempt to settle the dispute through discussions between the relevant representatives of the Parties within 30 (thirty) days of a Party giving the other Party notice of the issue in dispute. The Parties will follow any dispute or complaints resolution process that YBO may have in place.
25.2 Any dispute which cannot be resolved by the Parties within the 30 (thirty) days period, as provided in this clause 25, will be resolved by arbitration in the English language by a single arbitrator appointed by the Arbitration Foundation of South Africa and in accordance with the Rules of the Arbitration Foundation of South Africa.
25.3 Notwithstanding the provisions of this clause 25, either Party will have the right to seek relief by way of interim relief from any court of competent jurisdiction.
25.4 Pending final settlement or determination of a dispute, the Parties will continue to perform their subsisting obligations hereunder.
25.5 Notwithstanding the above, the Customer consents to the jurisdiction of the Magistrate’s Court in respect of any action initiated for the recovery of overdue payments, notwithstanding that the amount summonsed for exceeds such jurisdiction, the decision on which Court to proceed being in the sole discretion of YBO.
25.6 Nothing in this clause 25 must be interpreted so as to restrict the Customer’s right to approach the tribunal of its choice in terms of the CPA, if it is applicable.
25.7 This clause is separate from the rest of the Agreement and will remain effective between the parties if this Agreement is terminated.
26 Force Majeure
26.1 Neither Party will be liable for any delay or failure in performing any obligation under this Agreement due to any cause beyond its reasonable control, including without limitation: industrial action, sabotage, terrorism, civil commotion, riot, war, fire, explosion, storm, flood, or other natural physical disaster, any act or policy of any state or government or other authority having jurisdiction over either Party, sanctions, boycott or embargo, termination or suspension of upstream service.
26.2 If a delay or failure referred to in clause 26.1 occurs, this Agreement will be suspended for as long as the cause of the delay or failure lasts. If the suspension is longer than three months, either Party may terminate this Agreement by written notice to the other.
27 Interpretation
27.1 This Agreement will be governed by and construed in accordance with the law of the Republic of South Africa.
27.2 In this Agreement, unless the context requires otherwise: – words importing any one gender will include the other gender; the singular will include the plural and vice versa; a reference to natural persons will include created entities (corporate or unincorporate) and vice versa.
27.3 Words and expressions defined in any clause will, for the purposes of that clause, bear the meanings assigned to such words and expressions in such clause.
27.4 If any provision is a substantive provision conferring rights or imposing obligations on any Party, notwithstanding that it is only in a definitions clause, effect will be given to it as if it were a substantive provision in the body of the agreement.
27.5 Clause headings have been inserted for convenience only and will not be used for nor assist or affect its interpretation; where a clause number is cited, it will be deemed to include reference to all subclauses of that numbered clause.
27.6 The rule of construction that an agreement will be interpreted against the Party responsible for its drafting or preparation will not apply.
28 General
28.1 This Agreement is the whole of the agreement between the parties, and no document or statement not mentioned above will form part of it. Only a written variation, waiver or cancellation agreed to and signed by both parties will be of any effect.
28.2 If one party chooses not to enforce any part of this Agreement, that does not mean that the party cannot enforce that part at a later time. If any part of the Agreement is found to be unenforceable, the rest will still be enforceable.
28.3 The signatories / parties hereto acting in representative capacities warrant that they are authorised to act in such capacities, and accept personal liability under this Agreement should they prove not to be so authorised.
28.4 In the event that any part of this Agreement is found to be partially or fully unenforceable for any reason, this will not affect the application or enforceability of the remainder of this Agreement.
28.5 By using the Products and Services, you are consenting to receive communications from the Provider. The Provider may send the Customer newsletters concerning new features, specials, promotions and other related services that the Provider may offer.
29 Domain Registration, Renewal, Redemption, Deletion & Domain Parking
29.1 The Registered Name Holder agrees to enter into a Registrar Registrant Agreement with the Provider when registering or transferring a domain with/to the Provider.
29.2 Ownership of the domain is the Customer’s, only after full payment has been received.
29.3 Payments for a domain name registration are non-refundable. Once a domain name is registered, the WHOIS database stores the information and it is kept there for a period of one year, until the date of renewal (‘Domain Parking’). Payment will NOT be credited back.
29.4 Domain Parking does NOT include Web Space, Virtual Hosting, or e-Mail facilities.
29.5 The Provider shall be indemnified and held harmless by the Customer if the Customer uses any Domain Name that infringes on any rights of any person, or company.
29.6 The Provider does not guarantee that a Domain Name requested by a Customer will be available. Provider’s systems may reflect that the Domain Name requested is available; however, this domain may have been already taken, as the Provider’s system is reliant on server updates from both local and international WHOIS servers.
29.7 As the Provider is a reseller of various domains, the Customer agrees to abide by the terms and conditions of the various domain registries / registrars worldwide, when registering a domain with the Provider.
29.8 As Domain registries / registrars charge a Registration Fee, Renewal Fee and Redemption Fee (This is the period after suspension by the Registry), the Customer agrees to pay the Provider the fees that relate to the registration, renewal, redemption, maintenance, or administration, of the Domain Name. These fees are not refundable.
29.9 The Registrant Name Holder has up to 10 days after the Domain Expiry date to renew the domain. After which time the domain will enter the redemption Grace Period
29.10 Once the Domain has entered the Redemption Grace Period, The Domain will be suspended at the Registry and have a status of RGP (Redemption Grace Period). The registrant name holder has 20 days restore their domain at a fee of R 750 ZAR.
29.11 Once the Redemption Grace Period has passed, the domain will be deleted from the Registry and is available to anyone to register as a brand new name.
29.12 Should the Registered Name Holder activate auto-renewal on their domain name, the Registered Name Holder will be invoiced 30 days prior to the expiry of the domain. Once the Invoice has been paid, the domain will automatically be renewed for an additional year at the Registry.
29.13 Should the Customer misspell a Domain Name and the misspelt domain is registered, the Customer will be held liable for payment of the misspelt domain. No domain registration fee will be credited, and the Customer will then have to register the correctly spelled domain name at the cost of a new domain registration.
29.14 Should a Customer request the Provider register a new .co.za domain on their behalf, and do not want to use the EPP system, the Customer must notify the Provider of this prior to registration.
29.15 Should a Domain Name be registered on the EPP system and a Customer requests to move their hosting, the Provider can point all DNSs (name servers) elsewhere, allowing the Customer, in effect, to host their domain elsewhere. Should the name servers point to another ISP that is not accredited, or whom does not have EPP, the domain can/will be released at a later date, by written instruction from the Customer to the ISP/hosting provider, once they are EPP enabled.
29.16 Customers will receive email based domain renewal notifications 60, 30, 14 and 7 days prior expiry
29.17 Premium domains: As various registries worldwide mark high value domains as premium domains, these domains cost more. The provider will make every effort to apply pricing of a premium domain prior to checkout however this may not always be possible. Should the Customer have paid for domain which will marked / reflected as premium a full refund of the regular price will be given.
29.18 Domain Availability: While the provider makes every effort to display accurate domain availability data and every attempt to secure or renew a domain for the customer. On searching for a domain name via our / the registry WHOIS, the WHOIS service may show the domain as available however said domain may already be reserved / allocated / registered by another registrar or by another Customer. The provider shall not be held responsible in the event of a Customer registering / paying for a domain while the WHOIS reflects different information. The provider shall remit a full refund to the Customer in cases where this happens. The Provider does not guarantee the renewal or restoration of a domain name which has expired and entered the redemption period. Should the domain fail restoration, the Provide shall not be held responsible.
29.19 Time lapse between domain availability search and payment: As there is a time delays between the domain availability search, and the payment of the said domain, it may be possible that multiple parties are registering the same domain at the same time, the domain will be provisioned to the party that has paid first and the registry will reflect this party as the registrant. The Provider does not guarantee the successfully renewal or restoration of a domain name once it has expired and entered the redemption period. Should this event occur, the Provider shall not be held responsible.
30 Reservation and Non Waiver of Rights
30.1 YBO reserves the right to amend or alter this policy at any time, and without notice to the Customer.
30.2 YBO reserves the right to take action against any individuals, companies or organizations that violate the terms and conditions, or engage in any illegal or unlawful activity while accessing YBO’s services, to the fullest extent of the law.
30.3 YBO reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over YBO’s network.
30.4 YBO does not waive its right to enforcement of these terms and conditions at any time, or prejudice its right to take subsequent action, should YBO fail, neglect or elect not to enforce a breach of the terms and conditions at any time.
30.5 YBO reserves the right, at its sole discretion to cancel a customer’s services or account with immediate effect.
In visiting this website the Customer is required to provide information
(a) to register a domain name,
(b) to update information about a domain name previously registered, or
(c) to submit questions about the Provider’s products and / or services.
To register a domain name, the Customer is required to provide the following:
– the name they are registering,
– their name and address (or those of the person for whom the Customer is registering the domain name),
– technical information with which the domain name will be associated,
– the name, address, e-mail address, telephone number, and where available, a fax number for the technical, administrative, billing, and zone contact information for the domain name.
Once the domain name has been registered, the Customer maybe be asked to correct and / or update said information periodically, in order to ensure the WHOIS information is correct. Any administration, billing, and technical contact information that is added to a domain name may be available on the WHOIS server for public viewing.
The Provider will provide information the Customer submitted in registering a domain name, or updating related information, to the Provider’s own employees and consultants, to the administrator of the registries, to operators and users of the Internet, whom may request Whois information related to the Customer and / or End User’s domain-name registration. This information may be provided to the Internet Corporation for Assigned Names and Numbers (ICANN), which provides technical coordination for the Internet, and to escrow agents, auditors, Whois service providers, and replacement registrars that ICANN may designate.
Information the Customer provides, in asking questions related to the Provider’s service, may be given to the Provider’s employees and consultants and, upon its request, to ICANN.
31 Website Design and Deployment
31.1 YBO designs and deploys static WordPress website in accordance with the specifications set forth in the Service Form. The Customers acknowledges that any requirements not included in the initial Service Form will be considered out-of-scope and may result in additional charges.
31.2 YBO may perform periodic security updates to ensure the website’s integrity, but gives no warranty that breaches of security will not take place.
31.3 The Customer agrees that YBO shall not be held liable for any security breaches that may occur.
31.4 If the Customer suffers damage as a result of loss or corruption of Customer Data through a security violation or breach of the Acceptable Use Policy, the Customer will be liable for the damage if the violation was the Customer’s fault.
31.5 The domain and content of the website are entirely owned by the Customer. However, the design of the website is owned by YBO
31.6 If the Customer decides to move the website to another provider and wishes to retain the design created by YBO, the Customer can purchase the design rights from YBO. The cost for this is 12 times the monthly fee amount for the package the Customer is on. Once settled, the Customer will have the freedom to migrate with the design.
32 Social Media Setup
32.1 YBO will create and set up social media accounts on platforms agreed upon in the Service Order. The Customer is responsible for providing all necessary content, including text, images, and logos, unless otherwise specified in the Service Order.
32.2 The Customer shall be the owner of the social media accounts, and YBO shall transfer any administrative privileges upon the completion of the setup.
33 Google Listings
33.1 YBO will assist the Customer in creating and setting up their Google My Business listing.
33.2 Verification: The Customer is responsible for completing the verification process, which may require a verification code sent via post or phone.
34 Design Services
34.1 YBO shall provide design services for various materials, including but not limited to, Brand Logos, Profile Pictures, and Brand Identities as per the agreed Service Order
34.2 Revisions: each package comes with the option for 1 (one) minor revisions based on the Providers modification policy. Any additional revisions will be charged separately.
34.3 Copyright: Upon full payment, the copyright for the finalized design elements will be transferred to the Customer.